Refund Policy

Last updated: 2026-09-15

Purchases are digital prepaid packs. If a pack has not been used, contact us within 14 days of purchase at wxyzky@gmail.com with the transaction email and Paddle transaction ID. We will review the request and, where permitted by applicable law and Paddle’s rules, request a refund through Paddle.

Used credits

Because translation credits are delivered digitally and usage is metered, a refund may be reduced or unavailable after minutes or pages have been consumed. We do not treat a failed translation caused by an unsupported source, blocked source website, or an inaccurate AI result as a promise of perfect output; contact us so we can review the specific transaction.

Duplicate or unauthorized charges

Contact us promptly if you see a duplicate charge or believe a purchase was unauthorized. Paddle may request additional payment details to investigate.

Statutory rights

This policy does not limit consumer rights that cannot legally be waived in your place of residence.

How to request help

Email wxyzky@gmail.com. Please do not send card numbers or passwords.