Refund Policy

Last updated: 2026-11-11

Purchases are digital prepaid video, manga, or web text packs. If a pack has not been used, contact us within 14 days of purchase at wxyzky@gmail.com with the transaction email and Paddle transaction ID. We will review the request and, where permitted by applicable law and Paddle’s rules, request a refund through Paddle.

Used credits

Once any paid minutes, pages, or web text characters from a pack have been used, that pack is not eligible for a voluntary refund. A partly used character pack is also ineligible for a voluntary refund of its remaining characters. This does not affect non-waivable statutory cancellation rights or refunds that Paddle grants under its applicable policy. If a translation fails or a charge appears incorrect, contact us with the transaction details so we can review it.

Duplicate or unauthorized charges

Contact us promptly if you see a duplicate charge or believe a purchase was unauthorized. Paddle may request additional payment details to investigate.

Statutory rights

This policy does not limit consumer rights that cannot legally be waived in your place of residence.

How to request help

Email wxyzky@gmail.com. Please do not send card numbers or passwords.